Account
How to create, change and manage your Coinmerce account, such as updating your email address, IBAN or date of birth.
23 articles
- How do I create an account?In this article, you'll read how to create an account with Coinmerce and which steps to follow to verify your account.
- I have not completed registration, how can I proceed?In this article, you'll read how to complete an unfinished registration with Coinmerce and which details you still need to fill in.
- Why do I get a message that my password is incorrect?In this article, you'll read why Coinmerce shows an incorrect password message and what you can do to log in again.
- I did not receive an email to complete my registration?In this article, you'll read what to do if you haven't received a registration email from Coinmerce to activate your account.
- How do I change my email address?In this article, you'll read how to change the email address of your Coinmerce account and where to set this.
- How do I change my bank account / IBAN?In this article, you'll read how to change your bank account number (IBAN) at Coinmerce and which steps are required.
- How can I change my date of birth?n this article, you'll read how to change your date of birth
- How do I change my phone number?In this article, you'll read how to change your phone number via the Coinmerce platform.
- How do I change my place of residence?In this article, you'll read how to update your place of residence at Coinmerce
- Can I change the language in my account?In this article, you'll read how to change the language in your Coinmerce account and which languages are available.
- How do I delete my account?In this article, you can find out how to delete your Coinmerce account.
- I want to change my PIN from the app, how do I do that?In this article, you'll read how to change the PIN code of the Coinmerce app.
- Can I reopen my account?In this article, you'll read whether you can reopen a closed Coinmerce account and under which conditions this is possible.
- Can I create a second account?In this article, you'll read why it's not allowed to create multiple accounts at Coinmerce.
- Why is my account blocked?In this article, you'll read why your Coinmerce account may be blocked and how to contact the support team for help.
- What is a cooldown period?In this article, you'll read what a cooldown period is at Coinmerce and how it affects your account use.
- Can I use my account outside of Europe?In this article, you'll read how to use your Coinmerce account outside Europe and which restrictions apply.
- I have just opened an account, why can‘t I send crypto to my external wallet?In this article, you'll read why new Coinmerce accounts can't yet send funds to an external wallet right away.
- Can I create an account for someone else?In this article, you'll read whether you're allowed to create a Coinmerce account on behalf of someone else.
- Can I transfer my account to another person?In this article, you'll read whether you can transfer your Coinmerce account to someone else and what the rules are.
- Why is my IP address blocked?In this article, you'll read why your IP address may be blocked at Coinmerce and how to contact support to resolve it.
- What is the retention period when my account is closed?In this article, you'll read how long Coinmerce retains your data after your account has been closed.
- Annual OverviewIn this article, you can find out how to download your annual statement via the Coinmerce app.