Account
23 articles
How do I create an account?
I have not completed registration, how can I proceed?
Why do I get a message that my password is incorrect?
I did not receive an email to complete my registration?
How do I change my email address?
How do I change my bank account / IBAN?In this article, you can find out how to change your bank account number (IBAN) on Coinmerce.
How can I change my date of birth?
How do I change my phone number?In this article, you can find out how to change your phone number via the platform.
How do I change my place of residence?
Can I change the language in my account?
How do I delete my account?In this article, you can find out how to delete your Coinmerce account.
I want to change my PIN from the app, how do I do that?In this article, you can find out how to change your PIN from the app.
Can I reopen my account?
Can I create a second account?
Why is my account blocked?
What is a cooldown period?
Can I use my account outside of Europe?
I have just opened an account, why can‘t I send crypto to my external wallet?
Can I create an account for someone else?
Can I transfer my account to another person?
Why is my IP address blocked?
What is the retention period when my account is closed?
Annual OverviewIn this article, you can find out how to download your annual statement via the Coinmerce app.