Important information about your Coinmerce account
Your account holds crypto assets that were transferred to Coinmerce when Binance/BUX Netherlands stopped serving Dutch clients. We've contacted you several times to complete your account setup, but our records show this hasn't happened yet. This page explains what that means and what you need to do.
Your assets remain available to you. You can claim them at any time by completing your account verification.
Will I lose my crypto?
No. You can claim your crypto-assets at any time by completing verification and choosing an account type.
Why is Coinmerce doing this?
As a licensed crypto service provider supervised by the AFM, we are legally required to know and verify every client for whom we hold assets. Because your account was never verified, we are not permitted to keep providing a full custody service for it. To stay compliant, we are changing how these unverified holdings are recorded, but your right to claim your assets is unchanged. This isn't a penalty and it doesn't mean you did anything wrong. Verification is a legal requirement that applies to all our clients.
Why do I have a Coinmerce account at all?
Your account exists because your holdings were migrated to Coinmerce from Binance/BUX. If you don't recognize this, that's the reason, you don't need to have signed up with us directly.
What happens if I don't verify before 21st of October?
After , your holdings will be recorded as a claim you hold against Coinmerce rather than as an actively custodied balance. This is an administrative change. You can still claim your assets after this date by completing verification.
How do I claim my assets?
Complete the verification process in your account:
1. Log in (or recover access) at https://platform.coinmerce.io/en/login/
2. Provide the required identity details
3. Verify your personal bank account via iDEAL/Wero
4. Select an account type
5. Once you're verified, you'll have full access to your crypto.
Verification usually takes a few minutes.
Will I receive my crypto, or euros?
You can claim the crypto assets you held.
Does the value of my crypto change in the meantime?
Yes. Your holdings remain the crypto assets they always were, so their market value continues to rise and fall with the market, exactly as before. We are not fixing or freezing a value.
Does this cost me anything?
No. Verifying your account and claiming your assets is free. Standard network or trading fees only apply if and when you choose to trade or withdraw.
What do I need to verify my account?
A valid ID document, a 0,01 EUR bank transfer and a few personal details, so we can confirm your identity as required by law. The process is secure and your data is handled in line with GDPR.
What if I no longer want the assets?
Once verified, you can withdraw or sell your holdings at any time. You're never obliged to keep them with us.
I have a question that isn't answered here.
Contact us at [email protected] and we'll help. Please have your account details ready.