Due to regulatory changes, Binance has departed from the Netherlands. Most accounts and assets have been automatically transferred to Coinmerce. In this article, we explain how to access your new account and what to do if your assets are not immediately visible.
How do I access my account for the first time?
When you have transferred your Binance account to Coinmerce, your assets are ready for you. However, for security reasons, you must create a new password for the Coinmerce platform.
Follow these steps to log in:
Open the Coinmerce app or go to the login page on the website.
Use the email address you used for your Binance account.
Click on 'Forgot password'.
You will receive an email with instructions to set a new, secure password.
Once completed, you can log in and view your assets.
I don't see my assets after logging in, why is that?
In most cases, the transfer was automatic. However, there are three situations where your assets may not yet be visible in your account:
Phone number: You used a phone number to log in to Binance instead of an email address.
Different email address: You verified a different email address on Binance than you thought, resulting in a second account being created.
Manual transfer: You indicated during the Binance process that you wanted to move your crypto yourself.
Solution: I used a phone number on Binance
If you logged in to Binance with a mobile phone number, Coinmerce could not automatically link the assets to an email account. In that case, our team must manually allocate the assets to your account.
What should you do? To prove ownership of the assets, we need specific information from your Binance environment.
Log in to the Binance website and navigate to the Redeem page.
Click the download button to request your transaction history (see the red arrow in the image below).
A window titled 'Export Transaction Records' will open. Select the period of the migration: from 01-01-2023 to 12-31-2023.
Click 'Generate' and download the CSV file. In this file, the migrated assets are listed as "NL user migration".
Send an email to [email protected] with the following details:
The downloaded CSV file (transaction history).
Your Binance ID (found in your Binance profile).
The mobile phone number you used for Binance.
The email address you use (or want to use) for Coinmerce.
Solution: Check other email addresses
It is possible the assets are linked to another email address you previously verified with Binance.
Check which exact email address you used on Binance.
Try logging in to Coinmerce with this address using the 'forgot password' method.
Note: If login fails after several attempts, access will be temporarily blocked for security reasons. Wait one hour before trying again.
Need help? Are you unable to figure it out or are your assets still not showing in your account? Please contact our customer service via [email protected]. We are happy to help you make your Binance assets available in the Coinmerce app again.