If you have placed an order using Sofort, it may take up to three working days for the payment to arrive at Coinmerce, meaning you will not be able to withdraw cryptocurrencies within this period.
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Within 24 hours of opening an account, it is not possible to withdraw cryptocurrencies for security reasons. After 24 hours, you can withdraw cryptocurrencies. However, you can do wallet verifications in advance.
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Withdrawals of cryptocurrencies are stopped in case of suspicious activity, if you suspect this to be the case please contact the support department by sending an email to [email protected].