Do you want to send your cryptocurrencies to your own external wallet? In the Coinmerce app, you can arrange this securely using your verified addresses. In this article, we explain step-by-step how the withdrawal process works and what you should keep in mind.
Note: You can only withdraw cryptocurrencies to an external wallet address that has first been verified by Coinmerce.
Step 1: Go to your added addresses
Open the app and tap the 'Account' button in the bottom right of the navigation bar.
In the menu that appears, under the 'Orders' heading, choose the option 'Added addresses'.
Step 2: Select the approved address
You will now see an overview of your verified addresses. Tap the address you want to send the coins to. Ensure the status of the address on the blue button shows 'Approved'.
Step 3: Start the withdrawal
A menu will appear at the bottom of your screen. Tap the blue button 'Withdraw / send' to start the process.
Step 4: Confirm the security warning
Before proceeding, the app displays an important 'Stay Alert' screen to prevent fraud. Coinmerce reminds you that we never ask you to withdraw crypto for employees or to share login details.
Check the box 'I am aware of the risks...'.
Tap the blue button 'Next'.
Step 5: Enter the amount
Specify how much cryptocurrency you want to send. You can choose to enter the amount in the crypto coin itself or specify the value in euros. Then, tap the blue 'Preview' button.
Step 6: Check and confirm the order
You will now see an overview of your withdrawal. Carefully check the number of coins and the destination address. Please note that network fees apply to the transaction; these are shown and settled in this overview. Is everything correct? Tap the blue 'Confirm' button.
Step 7: Complete the 2FA verification
As an extra security step, you will be asked to enter your 2FA code (e.g., from the Google Authenticator app). Once you have successfully entered this code, the withdrawal request is final.
How long does a withdrawal take?
The processing speed depends on the activity on the blockchain. In 95% of cases, the coins will be visible in your external wallet within an hour. Once the transaction has been processed, you can track the progress via the transaction ID (TXID) in your order history.







