Two-factor authentication (2FA) is a security method that uses two different steps to verify your identity when you log in to a website or app. This adds an extra layer of protection to your account. For this reason we strongly recommend that you turn it on for your Coinmerce account.
How do I activate two-factor authentication?
1. Log into Your Account:
Open your web browser and go to the login page of the service you want to secure.
Enter your username and password to log in.
2. Go to My Account:
Once logged in, navigate to the 'My Account' section. This is usually found by clicking on your profile picture or username.
3. Access Security Settings:
In the 'My Account' section, look for an option labeled 'Security' and click on it.
4. Enable Two-Factor Authentication:
Find the option to enable two-factor authentication (2FA). This may be a button or a toggle switch.
Click on 'Yes' or 'Enable' to start the process.
5. Setup 2FA with an Authenticator App:
You will be guided to a page to turn on your 2FA using an Authenticator app like Google Authenticator, Authy, or Microsoft Authenticator.
Open your Authenticator app on your smartphone.
Scan the QR code displayed on the screen or enter the provided setup key manually.
6.Verify the Setup:
Once you've scanned the QR code or entered the setup key, your Authenticator app will generate a 6-digit code.
Enter this code on the website to verify and complete the setup.
7. Confirmation:
You should receive a confirmation that 2FA has been successfully enabled on your account.
You can see in this video how to do this.
What should I do if I have no access to my two-factor authentication anymore?
You can reset the 2FA by entering the secret key provided when the 2FA
security was activated. If you have lost the secret key and are unable to reset the 2FA, please contact our support department.
My two-factor authentication is not working, how come?
If the 2FA code does not work properly, it may be due to one of the following causes:
You set up 2FA multiple times on the same device. Check whether the code you entered on Coinmerce belongs to your Coinmerce account or another service.
The time on your device is incorrect. This can lead to codes that are not synchronised. To fix this, make sure the time on your device is set to automatic (rather than manual) and to the correct time zone.
How do I reconfigure my two-factor authentication with the secret key?
If the problem cannot be solved by any of the above solutions, you can always reset your 2FA. In some cases, it may be necessary to reconfigure the 2FA security. This happens, for example, when you lose your phone. You can reconfigure the 2FA by downloading Google Authenticator and entering the secret key that was provided when you activated the 2FA.