Coinmerce Cookie Policy
Last updated: 23-10-2026 . Based on cookie scan of: 27 September 2026
1. Introduction
This Cookie Policy explains how Coinmerce uses cookies and similar technologies on coinmerce.io. It tells you what they are, which ones we use, why we use them, and how you stay in control.
Coinmerce is a crypto asset service provider registered and supervised in the Netherlands under MiCAR. We handle personal data in line with the GDPR, the Dutch Telecommunications Act and the ePrivacy rules. More detail on how we process personal data is in our Privacy Statement.
2. What are cookies
Cookies are small files that a website stores on your device. Similar technologies, such as local storage, IndexedDB and tracking pixels, work in the same way and are covered by this policy. Together we call them “cookies”.
Cookies can be:
Session cookies, which disappear when you close your browser.
Persistent cookies, which stay on your device for a set period or until you delete them.
First party cookies, which we set ourselves.
Third party cookies, which are set by another company whose service we use.
3. Your consent
Strictly necessary cookies are placed without your consent, because the website cannot work properly without them. All other cookies are placed only after you give consent through our cookie banner. We use Cookiebot by Usercentrics as our consent management platform, and your choices are passed on to Google services through Google Consent Mode.
You can say yes or no per category, and you can change your mind at any time (see section 7). Refusing optional cookies does not limit your access to Coinmerce, but some services may not function properly:
Preferences: we may not remember your language, the support chat may not be available or may not remember its state, and new features may reach you less smoothly.
Statistics: your use of Coinmerce is not affected. We just cannot learn from your visit to improve the website.
Marketing: your use of Coinmerce is not affected. Our campaigns and messages cannot be measured through your visit, and the ads and messages you see will not be based on your visit to Coinmerce.
If you refuse the support chat, you can always reach us through [support contact] (see section 10).
4. Cookies we use
The tables below group our cookies by purpose. Some cookies carry a unique number in their name, shown as #.
4.1 Strictly necessary
These cookies keep the platform secure and working. They cover login, security checks, fraud prevention and remembering your cookie choice. They do not need consent.
Cookie | Provider | Purpose | Duration |
CookieConsent | coinmerce.io, metrics.coinmerce.io | Stores your cookie consent choice | 1 year |
cf_clearance, cf_chl_rc_ni, cf.turnstile.u, __cf_bm | Cloudflare | Protects the site against bots and abuse and lets you pass security checks | 1 day to 1 year |
rc::a, rc::c | Google reCAPTCHA | Separates humans from bots on forms and sign up | Persistent and session |
token, user, auto_logout_occurred, deviceVerificationSent, edd_status, referral_token | coinmerce.io | Keeps you logged in, verifies your device, handles automatic logout and security flows | Session |
lang, mobile, about, coins, products, numpages, orderhistory, cookie_order, data-state-id, temp | coinmerce.io | Session settings and display state that make pages and account screens work | Session |
walletaddress | coinmerce.io | Account functionality | Persistent |
4.2 Preferences
These cookies remember your choices and make the site more convenient. We place them only with your consent.
Cookie | Provider | Purpose | Duration |
NEXT_LOCALE | coinmerce.io | Remembers your preferred language | Session |
intercom-id, intercom-session, intercom-device-id, intercom-state | Intercom | Powers the support chat and remembers whether you closed or minimised it | Session to persistent |
unleash:repository:repo | coinmerce.io | Feature flag cache that helps us release new features gradually | Persistent |
4.3 Statistics
These cookies show us how visitors use the website, so we can improve it. The data is used in aggregated form. We place them only with your consent.
Cookie | Provider | Purpose | Duration |
_ga, ga# | Google Analytics | Distinguishes visitors and measures usage | 2 years |
FPID, FPLC | coinmerce.io (Google tag) | First party analytics identifiers | 400 days, 1 day |
unleash:repository:sessionId | coinmerce.io | Assigns visitors to a site version during phased releases | Persistent |
4.4 Marketing
These cookies measure the results of our advertising and messages, and help us show you relevant ads and messages. They can follow you across websites. We place them only with your consent.
Service | Cookies | Provider | Duration |
Google Ads and Google Tag Manager | _gcl_au, _gcl_ls, IDE, test_cookie, pagead/1p-user-list | Google, DoubleClick | Session to 400 days |
Meta (Facebook) | _fbp, lastExternalReferrer, lastExternalReferrerTime | Meta | 3 months to persistent |
TikTok | _ttp, _tt_enable_cookie, tt_enable_cookie, ttcsid, ttcsid#, tt_appInfo, tt_pixel_session_index, tt_sessionId | TikTok | Session to 1 year |
X (Twitter) | personalization_id, guest_id, guest_id_ads, guest_id_marketing, muc_ads, 1/i/adsct, _twpid, _twsid | X Corp. | Session to 400 days |
_rdt_uuid, _rdt_cfg | Session to 3 months | ||
Braze | ab.storage.sessionId.#, ab.storage.deviceId.#, ab.storage.messagingSessionStart.#, ab.storage.lastSdkReq.#, ab.storage.lastReqToEndpoint.#, ab._gd, AppboyServiceWorkerAsyncStorage# entries, ab.optOut | Braze | Session to 400 days |
Other | _cm_uid | coinmerce.io | 1 year |
4.5 Cookies we are still classifying
Our latest scan found a number of cookies that we have not yet been able to classify. We are in the process of classifying them and will add them to the tables above as soon as we have done so. [Confirm before publishing: these cookies are only placed after you give consent.]
5. Why we use these cookies
Security and compliance. Keeping accounts and assets safe, preventing fraud and meeting our regulatory duties.
Functionality. Making the platform and support chat work the way you expect.
Improvement. Understanding which pages and features are used, so we can make them better.
Marketing. Measuring campaign and message performance and showing Coinmerce ads and messages to people who may be interested.
We do not sell personal data obtained through cookies.
6. Third parties and transfers outside the EU
Several cookies are set by third parties such as Google, Meta, TikTok, X, Reddit, Cloudflare, Intercom and Braze. These parties act under their own privacy policies, and in some cases as our processor.
Some of them process data in countries outside the European Economic Area, including the United States and the United Kingdom. Where this happens we rely on an adequacy decision of the European Commission or on appropriate safeguards such as Standard Contractual Clauses. You can request more information about the safeguards we use via the contact details in section 10.
7. Managing your cookie settings
In our banner. You can change or withdraw your consent at any time through the cookie settings link at the bottom of every page of coinmerce.io. Withdrawing consent does not affect processing that took place before.
In your browser. You can block or delete cookies in your browser settings. Note that blocking strictly necessary cookies can stop parts of Coinmerce from working, such as logging in.
On advertising platforms. You can manage personalised ads directly with the providers, for example in your Google, Meta, TikTok, X and Reddit ad settings, or via youronlinechoices.eu.
8. Retention
Session cookies are removed when you close your browser. Persistent cookies stay for the period shown in the tables, with a maximum of [2 years / 13 months, see earlier remark]. Your consent choice is stored for 1 year, after which we ask again.
9. Changes to this policy
We scan our website regularly and update this policy when cookies or services change. The date at the top shows the latest version. For material changes we will inform you through the website.
10. Contact
Questions about this policy or about how we handle your data:
Coinmerce Support: support.coinmerce.io
Coinmerce B.V., Amsterdam, the Netherlands
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).