There are a few tips to keep in mind that can help you in the future:
Always check carefully who you are sending money to. If it is a company, make sure the person is really connected to the company by contacting the entity directly.
Be critical. Does it seem too good to be true? Then it probably is. Also, Coinmerce does not offer payment services and only you should be the recipient of the cryptocurrency.
Avoid transactions through third parties. Never send crypto to an external service or website if you're not sure who you are dealing with.
Don't fall for unrealistic returns on investments. Especially if they come from people you don't know who contact you out of the blue.
Don't rush into anything. Scammers usually talk in a hurry and tell you to act right now. Real companies don't do that. Are you getting hasty or threatening messages? Then take a step back and check it first.
Would you like to test your knowledge? Google designed a good test to see if you recognise phishing emails, take it and learn more!
Examples of known fraud cases
To prevent known fraud methods from recurring, we intend to make you familiar with some known fraud cases. If you have been the victim of a fraud not listed here, please contact us via email [email protected] so that we can add it to the list. The list so far:
You have been contacted by a person offering you an investment opportunity through social media or a different medium.
Someone approaches you claiming to be working for Coinmerce and tells you to transfer crypto to a Trust Wallet for your 'safety'.
You are offered a job where you have to transfer money to Coinmerce, buy cryptocurrency and send it to a 'customer' of the company you work for.
You bought a product online and are being asked to send crypto to an unknown party.
You send Bitcoin or another cryptocurrency for investment to a wallet managed by a third party. The party promises you a consistent and nice return on your investment. Always do proper research on this party before sending anything to them.
You are in contact with a person regarding an investment. You are asked to transfer €250 in Bitcoin, as an initial investment. The contact indicates that you are making a profit and asks you to invest even more.
You see a "giveaway" on social media where you have to send crypto first before supposedly gaining anything back.
You see misleading Facebook posts where crypto is being promoted by fake accounts or influencers.
You are asked to install a program (like AnyDesk or TeamViewer) so someone can 'help' you with your account or investment. They then take over your device and get access to your data or crypto.
You receive an email or text that resembles Coinmerce or a different exchange. This contains a link to a phony website that asks you to login. As soon as you enter your data, they are stolen. Or they ask you to contact a phone number in the text.
In public Telegram groups, fake accounts act as Coinmerce support and offer help. They will send you to phony websites or ask for your recovery phrase. Coinmerce will never approach you on Telegram.