You can contact the support department in the following ways:
- Live Chat on working days from 09:00 to 22:00 and in weekends from 09:00 to 17:00.
- Email.
- Phone on working days from 09:00 to 17:00.
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​Note: Coinmerce support will never ask you to share your password, device verification code or 2-factor authentication code, or request you to install external login software on your computer.
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​Live chat
You can find our live chat in the lower-right corner of every page of our website. When you click on the icon, the live chat will open.
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​Email
You can send an email to [email protected]. For us to answer your question in the best and quickest way possible, please:
- Submit the query using the email address you have used to register on Coinmerce.
- Provide as many details as possible about your question or problem.
- If necessary, include a screenshot of the page or transaction you have a question about.
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​Phone
If you wish to contact us by phone, you can reach us on our phone number on working days from 09:00 to 17:00.
NL: 0970-10286028
DE and EN: +3197010286028