To ensure your verification process goes smoothly on Coinmerce, follow these guidelines for submitting your identification documents and participating in the verification video:
Document Submission Guidelines
Use a Photo, Not a Scan:
Do not use a scanned document. Instead, take a clear photo of your passport, ID card, or driving license.
Clarity and Legibility:
Ensure that the entire document is clearly visible and all details are legible in the photo.
Validity:
Make sure the document you are submitting is still valid and not expired.
Video Verification Guidelines
Look into the Camera:
During the verification video, look directly into the camera.
Face Visibility:
Ensure your entire face is clearly visible in the video. Good lighting can help make sure your face is not obscured.
Document Validity:
Confirm that the document you present during the video is still valid.