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Why has my ID verification been rejected?
Why has my ID verification been rejected?
Updated over 5 months ago

To ensure your verification process goes smoothly on Coinmerce, follow these guidelines for submitting your identification documents and participating in the verification video:


Document Submission Guidelines

Use a Photo, Not a Scan:
Do not use a scanned document. Instead, take a clear photo of your passport, ID card, or driving license.

Clarity and Legibility:
Ensure that the entire document is clearly visible and all details are legible in the photo.

Validity:
Make sure the document you are submitting is still valid and not expired.
Video Verification Guidelines

Look into the Camera:
During the verification video, look directly into the camera.

Face Visibility:
Ensure your entire face is clearly visible in the video. Good lighting can help make sure your face is not obscured.

Document Validity:
Confirm that the document you present during the video is still valid.

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