Skip to main content
All CollectionsVerification
Why has my bank verification been rejected?
Why has my bank verification been rejected?
Updated over a week ago

Bank verification is a crucial step in ensuring the security and compliance of your transactions on Coinmerce. However, there are several reasons why your bank verification could be rejected:

Name Mismatch:
The name registered on the bank account does not match the name registered on your Coinmerce account. Ensure that the names are identical to avoid rejection.

Business Account:
The bank account is a business account instead of a personal account. Coinmerce only allows personal accounts to be linked. If you attempt to link a business account, it will be rejected.

Missing Payment Reference:
There was no payment reference attached to the payment. Always include the required payment reference to ensure your transaction is correctly identified and processed.

Shared Bank Account:
The bank account is a shared account with your partner. In such cases, contact the Coinmerce support department for assistance. They may still approve the shared account after verification.

Did this answer your question?