At Coinmerce, we strive to make crypto accessible to everyone. That's why we have set a minimum order value of €10, so you can buy Bitcoin and other crypto with a small amount. If you have a crypto value lower than €10 you cannot sell it. Crypto with a value below €10 we call Dust. However, you can submit a request to our support department to sell the Dust. When doing so, specify which cryptocurrency you want to sell. The fiat value will be assigned to your account in euros. You can then use this euro balance to invest or withdraw it to your verified bank account.
Selling Dust
To sell your dust balances:
Submit a Request to Support: Specify the cryptocurrencies you want treated as dust. Support can sell these for you and convert them to euros.
Deposit Funds if Necessary: If the dust cannot be sold directly, deposit at least €10 to meet the minimum order amount. You can then trade or sell the positions yourself.
Withdraw Remaining Balances: After selling, withdraw your euro funds by tapping your euro balance in the app and selecting "Withdraw euros." The funds will be transferred to your linked bank account.
Why Some Dust Cannot Be Sold
Some very small balances may remain unsellable because they are below the minimum executable size for the order book. These residual amounts will stay visible in your wallet.
Handling Promotional Dust
Promotional dust, such as small amounts of cryptocurrency received from campaigns, cannot be sold directly. To move these assets:
Deposit funds to bring the balance of the specific asset to at least the minimum threshold (e.g., €10).
Once the minimum is met, you can withdraw or sell the asset.
Closing Your Account with Dust Balances
If you wish to close your account but still have dust balances, you have several options:
Request Support Assistance: Ask support to sell your dust and credit the proceeds to your account. Once your balance is zero, you can close the account.
Forfeit Remaining Balances: Proceed with account closure and forfeit any remaining dust balances.
Deposit Funds to Sell Dust: Deposit at least €10 to meet the minimum order amount, sell the dust yourself, and then close the account.
Close with Unsellable Balances: If tiny balances remain unsellable, you can request support to close your account even if residual dust remains.
FAQs
Why Can’t I Sell Small Amounts of BTC/ETH?
If the BTC or ETH was received from a promotion, it cannot be sold directly. Deposit €10 into your account to convert the promotional BTC or ETH, then proceed to sell or withdraw.
What Happens to Unsellable Balances?
Some balances may remain unsellable due to being below the executable size. These can be left in your account or forfeited upon closure.