As a regulated financial service provider registered with De Nederlandsche Bank, we are committed to complying with all relevant laws and regulations, including the Financial Supervision Act and the Anti-Money Laundering and Anti-Terrorist Financing Act. These regulations require us to monitor our clients' transactions, especially for deposits above a certain threshold, and to verify the origin of the invested funds.

We must determine the origin of the funds (fiat/crypto) deposited on our platform. In this regard, we need supporting documentation that demonstrates the source of your income. During this process, we will explain which documents you need to provide to ensure that we can complete the process as quickly as possible for you.

Furthermore, we handle the documents carefully, store them in a secure environment, and will only use them after the investigation if our regulator, De Nederlandsche Bank, conducts an audit.

During the process, it is not possible to make withdrawals until the process is completed. We aim to review all documents as quickly as possible once we have received them. The investigation takes a maximum of 10 working days. If you have submitted documentation and it takes longer, or if you need to expedite the process, please contact our compliance department.