Coinmerce is dedicated to providing all clients with equitable and respectful service, fostering a transparent and trustworthy environment for engaging with crypto-assets. This commitment is enshrined in our Non-Discriminatory Commercial Policy, which ensures that every client is treated fairly and has equal access to our services, regardless of their background.
Key principles of our policy:
Transparent and accessible information: We strive to provide clear, concise, and accurate information about our services and the crypto-assets we offer. Our communication is free of jargon and technical terms, ensuring that all clients can make informed decisions.
Acting in your best interest: Our priority is to serve your best interests, even if it means advising against a particular transaction or decision. We believe in building long-term relationships with our clients based on trust and mutual respect.
Equal treatment for all: We uphold a strict non-discrimination policy, ensuring that all clients receive the same level of service and attention, regardless of their race, gender, ethnicity, religion, or any other personal characteristic.
Open and honest communication: We believe in open and honest dialogue with our clients. We are always available to answer your questions and address your concerns in a timely and transparent manner.
Client empowerment: We provide you with the tools and information you need to make informed decisions about your crypto-asset investments. We encourage you to conduct your own research and understand the risks involved before making any investment decisions.
Our commitment to compliance:
Coinmerce operates in full compliance with all applicable laws and regulations, including the Markets in Crypto-Assets Regulation (MiCAR). We maintain strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to ensure a secure and compliant trading environment for all.
We value your feedback:
We are committed to continuous improvement and value your feedback. If you have any questions or concerns about our Non-Discriminatory Commercial Policy or any aspect of our services, please do not hesitate to contact us.
Contact Information:
Email: [email protected]
Phone: +31 970 102 860 28
We are dedicated to providing you with a fair, transparent, and non-discriminatory platform for engaging with the exciting world of crypto-assets.